Dabarah Privacy Policy

1. Introduction

Welcome to Dabarah, operated by Inspired Technology Establishment ("we", "our", or "us"). We are committed to protecting your personal information and your right to privacy.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application Dabarah ("App"). Please read it carefully. If you disagree with its terms, please discontinue use of the App.

2. Information We Collect

We collect information you provide directly to us when you:

• Register for an account (name, email address, phone number)
• Book a service (address, service preferences, scheduling details)
• Make a payment (processed securely through third-party payment providers)
• Contact our support team
• Submit ratings or reviews

We also collect certain information automatically, including:

• Device information (model, operating system, unique device identifiers)
• Log data (IP address, app activity, crash reports)
• Location data (only when you grant permission, to match you with nearby service providers)
• Push notification tokens (to send you booking updates and alerts)

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process and fulfill your service bookings
• Send booking confirmations, reminders, and status updates
• Connect you with available service providers in your area
• Process payments and prevent fraud
• Respond to your comments, questions, and customer support requests
• Improve, personalize, and expand our App and services
• Monitor and analyze usage trends and activities
• Send promotional communications (only with your consent)
• Comply with legal obligations

4. Sharing Your Information

We do not sell your personal information. We may share your information in the following situations:

• Service Providers: We share necessary details (name, address, contact number) with the assigned cleaning professional to fulfill your booking.
• Payment Processors: Payment information is handled by secure, PCI-compliant third-party processors.
• Firebase (Google): We use Firebase for push notifications, authentication, and analytics.
• Legal Requirements: We may disclose your information if required by law or to protect the rights and safety of our users.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your data may be transferred.

5. Location Data

Our App requests access to your device's location to help match you with nearby service providers and to autofill your service address. Location access is optional — you may enter your address manually if you prefer not to share location data.

We only collect location data while you are actively using the App. We do not track your location in the background.

6. Push Notifications

We use push notifications to keep you informed about your booking status, service provider arrival, and special offers. You can opt out of push notifications at any time through your device settings.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. You may request deletion of your account and associated data at any time by contacting us at privacy@dabarah.com.

Some data may be retained for legal, tax, or fraud-prevention purposes even after account deletion.

8. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/TLS)
• Secure data storage with access controls
• Regular security reviews and updates

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Children's Privacy

Our App is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately and we will delete it.

10. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request a portable copy of your data.
• Opt-out: Opt out of marketing communications at any time.

To exercise any of these rights, contact us at privacy@dabarah.com.

11. Third-Party Services

Our App may contain links to or integrate with third-party services. This Privacy Policy does not apply to those services. We encourage you to review the privacy policies of any third-party services you use:

• Google / Firebase Privacy Policy

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by updating the "Last updated" date at the top of this page and, where appropriate, sending you a push notification or email.

Your continued use of the App after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Company: Inspired Technology Establishment
• Email: privacy@dabarah.com